Description

Department:

85069 Wake Forest University Health Sciences - Academic UME: Winston Salem

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Full Time

Pay Range
$41.10 - $61.65

The Program Manager III for Operations and Administration provides senior-level programmatic, operational, and administrative leadership in support of the Undergraduate Medical Education (UME) mission across all Wake Forest University School of Medicine campuses. This role supports enterprise-wide initiatives, strategic priorities, and operational workflows that advance UME's goal of excellence in medical education delivery, compliance, and continuous improvement.

Reporting to the Associate Vice President for UME Operations and Administration, the Program Manager III works in close partnership with UME leadership, including the Vice Dean, and collaborates extensively with stakeholders across Wake Forest University School of Medicine, Advocate Health, Atrium Health, and Atrium Health Wake Forest Baptist Health. The position requires strong operational judgment, project leadership, data-informed decision-making, and the ability to lead through influence in a complex, matrixed academic health system.

Education/Experience:

• Bachelor's degree in Health Administration, Business Administration, Education, or a related field required
• Master's degree preferred

• Minimum of five (5) years of progressively responsible experience in program management, operations, administration, or academic/healthcare environments
• Minimum of three (3) years of experience in project leadership, complex coordination, or supervisory/lead experience
• Experience supporting academic programs, accreditation-sensitive environments, or multi-site operations strongly preferred

1. Operational and Program Management

• Serve as a senior operational lead for UME initiatives, ensuring alignment with strategic priorities, timelines, and performance outcomes
• Manage complex, cross-functional projects spanning multiple campuses and stakeholder groups, from planning through execution and evaluation
• Develop, implement, and standardize administrative and operational processes to improve efficiency, consistency, and scalability across UME
• Support governance structures, decision-making workflows, and documentation related to UME operations and administration

2. Strategic Planning and Execution

• Partner with UME leadership to translate strategic goals into actionable work plans, milestones, and success metrics
• Monitor progress on strategic initiatives, identify risks or barriers, and recommend mitigation strategies
• Prepare executive-level briefings, reports, and presentations for UME and institutional leadership

3. Assessment, Evaluation, and Continuous Improvement

• Collaborate with the Assessment & Evaluation team, Curriculum leadership, and other stakeholders to support assessment strategies that measure program effectiveness and operational impact
• Use data to inform continuous improvement efforts and support evidence-based decision-making
• Coordinate with IT teams and external consultants, as applicable, to ensure efficient data collection, reporting, and quality assurance processes

4. Administrative Leadership and Collaboration

• Serve as a key liaison between UME Operations and internal partners across academic affairs, student affairs, finance, IT, and institutional leadership
• Facilitate meetings, working groups, and cross-functional teams to advance operational objectives
• Demonstrate strong collaboration, influence, and communication skills across diverse stakeholder groups

5. Program and Examination Support

• Provide operational and logistical support for UME activities, including serving as a proctor for examinations across all medical school curricular years, as needed
• Ensure adherence to institutional policies, procedures, and compliance requirements related to UME operations

6. Professional Commitment

• Work independently while also functioning effectively as part of a multidisciplinary team of faculty, staff, and administrators
• Maintain flexibility to work outside traditional hours and travel off-site as required to support program needs
• Uphold Wake Forest University School of Medicine's commitment to diversity, equity, and inclusion and equal opportunity in employment

Preferred Core Competencies

• Strong written, verbal, and presentation communication skills
• Proven project management, organization, and meeting facilitation abilities
• Ability to communicate complex information clearly to both technical and non-technical audiences
• High ethical standards, sound judgment, and commitment to excellent customer service
• Strong analytical and problem-solving skills with attention to detail
• Politically savvy; able to navigate complex academic health systems and lead through influence rather than authority
• Team-oriented, adaptable, and resilient, with a strong commitment to continuous improvement and operational excellence

Culture Commitments

Demonstrates and upholds Atrium Health's Culture Commitments:

• We create a space where all Belong
• We Work as One Team to make great things happen
• We earn Trust in all we do
• We Innovate to better the now and create the future
• We drive for Excellence - always

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Under administrative review, perform management level work directed toward the planning, implementation and coordination of one or more programs for an association, non-profit, or similar organization. Education / Experience: Bachelor's degree and 5+ or more years of experience. Master?s Degree in Health Administration, Business Administration or related field preferred. A minimum of 3 years of experience in project management, administration or supervisory experience. Reports To: Department Head or Program Director Licensure, Certification and / or Registration: Certified project management professional preferred. Competencies: Ability to develop and mentor others. Management skills. Oral and written communication skills. Ability to build collaborative relationships. Detail oriented. Ability to meet deadlines. Project management skills. Tip: Match incumbents to this role whose primary duties are concerned with both managing personnel and Non-profit program activities.