Description

The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change. 

The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services! 

Location: We are looking for someone who lives in our service area. (Must reside in California.)

Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes.

What You Will Be Doing:

Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment. 

 Supervises 

Creative Services staff  

Website Developer

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

• Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments. 
• Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings. 
• Develops, executes and maintains business and tactical plans to achieve creative strategies. 
• Ensures that regulatory requirements are applied to printed materials and digital applications. 
• Develop printed and digital assets as needed to support workload as needed. 
• Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees. 
• Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement. 
• Overseas, monitors, and assigns graphics design function, including digital and print. 
• Develops or edits content used for marketing, member and organizational communications. 
• Assists with development of strategies that support the organization's corporate goals and regulatory requirements. 
• Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner. 
• Assists in developing and monitoring department budget. 
• Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values. 
• Hires, supervises, and retains competent staff. 

Non-Essential Functions:

• Other duties as required.

What You Bring:

Knowledge, Skills, Abilities and Competencies

Required 

• Strong conceptual skills with a high-level sense of design, layout and typography.
• In-depth knowledge of applying style guides creatively while upholding brand identity.
• In-depth knowledge of graphic design processes.
• In-depth knowledge of social media design standards.
• In-depth knowledge of brand best practices in the market.
• Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications.
• Strong knowledge of the principles and practices of marketing and sales.
• Strong knowledge and skilled in the use of web analytics software (Google Analytics).
• Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign); Video (i.e., After Effects); HTML and Search Engine Optimization.
• Basic analytical skills, including the ability to interpret production reports.
• Decision quality: Makes good and timely decisions that keep the organization moving forward.
• Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities.
• Directs work: Provides direction, delegates and removes obstacles to get work done.
• Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes.
• Ensures accountability: Holds self and others accountable to meet commitments.
• Drives results: Consistently achieve results, even under tough circumstances.
• Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics.
• Being resilient: Rebounds from setbacks and adversity when facing difficult situations.
• Courage: Steps up to address difficult issues, says what needs to be said.
• Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations.
• Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ. 
• Build partnerships and work collaboratively with others to meet shared objectives.
• Ability to read, interpret and apply complex written regulations, guidelines and other materials.
• Strong customer service skills.
• Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff.
• Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results.
• Strong skills in Adobe Pro Software.
• Intermediate skills in Word, Excel and PowerPoint.
• Ability to speak and be understood in English.
• Ability to treat confidential information with appropriate discretion.

What You Have:

Education and Experience

Required 

• Bachelor's Degree in Marketing, Digital/Print or related; and
• At least four years' experience in graphics design, marketing communications or related field; and
• At least one year as a supervisor in a substantially similar position, or
• At least two years as a lead in a substantially similar position; or
• Equivalent combination of education and experience. 

Preferred 

• At least six years' experience in graphics design, marketing communications, or related field. 
• Healthcare, Managed Care experience.

Licenses, Certifications

Required 

• Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.

What You Will Get:

 HPSJ Perks:

• Competitive salary
• Robust and affordable health/dental/vision with choices in providers
• Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays)
• CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
• Two flexible spending accounts (FSAs)
• Employer-Paid Term Life and AD&D Insurance
• Employer-Paid Disability Insurance
• Employer-Paid Life Assistance Program
• Health Advocacy
• Supplemental medical, legal, identity theft protection
• Access to exclusive discount mall
• Education and training reimbursement in addition to employer-paid elective learning courses.
• A chance to work for an organization that is mission-driven our members and community are at the core of everything we do.
• A shorter commute ­ if you're commuting from the Central Valley to the Bay Area.
• Visibility and variety you have a chance to work with people at all levels of the organization, and work on diverse projects. 

Physical Demands 

Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. 

We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. 

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description. 

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