Description

• Experience Veterinary Client Care Specialist preferred
• Experience in Oncology is a plus
• Team player and willingness to cross train in all areas
• Positive attitude

• Greet clients and patients in a friendly manner.
• Get weights on patients and update medical record
• Escorts and place patients in examine rooms.
• Notify the doctor of the patient’s arrival.
• Make sure New Patients records are in record for the following day add a new patient history sheet if needed.
• Confirm appointments for the following day.
• Prepare drop-off forms, estimates and client authorizations.
• Coordinate incoming calls and client call backs
• Set up and schedule all appointments for new patients and rechecks.
• Track no shows and canceled appointments by making a note in the medical record.
• Gather new patient’s records by calling the referring veterinarians office.
• Enter new client and patient information into computer.
• Enter into the computer all correspondence into patient’s medical record.
• Keep existing client and patient information up to date.
• Light cleaning of the exam rooms and front lobby area.
• Check clients out by receiving and processing payment for services rendered. Also reviewing and printing invoice.
• Receive signed surgery/treatment consent forms and euthanasia forms.
• Monitor incoming faxes/emails and distribute appropriately.
• Attach laboratory results to medical record and task to doctor for review
• Perform other duties as assigned.